User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Rapid's online casino services in Canada. They explain the relationship between you and us, describe account responsibilities, and outline how we handle deposits, withdrawals, promotions, disputes and updates. By using our site you agree to these terms and any additional rules that apply to specific features or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, IP address or device. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We may request identity and address verification at any time to comply with anti-money laundering and security checks. Failure to provide requested documents may delay or prevent withdrawals and may result in account suspension.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and located where online gambling is permitted. We accept players from Canada where allowed. Residents of jurisdictions where gaming is prohibited are not permitted to open accounts. We may restrict access, close accounts or decline registrations that do not meet eligibility criteria.

Acceptable platform use

You must use the platform lawfully and fairly. Prohibited activities include collusion, use of bots or automated tools, chargebacks, bonus abuse, multiple accounts, and any attempt to manipulate game outcomes. We reserve the right to investigate suspicious activity and to suspend, restrict or close accounts found in breach of these rules. Any winnings from proven abuse may be voided.

General bonus and promotion rules

All promotions are subject to specific terms which form part of these T&Cs. Typical rules include minimum deposit requirements, wagering requirements, game contribution rates, maximum bet limits while a bonus is active, and expiry periods. For example, wagering requirements commonly range from 35x to 50x the bonus value, though actual figures vary by offer. Promotional terms will be available on the promotion page and at the cashier; you must meet those terms to withdraw bonus-related funds.

Deposits and withdrawals

We support common Canadian payment methods including Interac, Visa and selected e-wallets. Minimum and maximum limits, processing times and applicable fees depend on the method chosen. Withdrawals are subject to verification checks and may require documentation. We process withdrawal requests as promptly as possible, but may place holds pending verification. We may apply limits on payouts and use instalments for very large wins in accordance with our operational procedures.

Dispute resolution

If you have a dispute, contact our support team via live chat or [email protected] and provide relevant details. We will aim to resolve issues promptly. If a resolution cannot be reached, additional steps will be described in your account agreement, which may include escalation to an independent body where applicable.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and will take effect as stated at the time of posting. It is your responsibility to review the terms regularly. Continued use of the service after updates constitutes acceptance of the revised terms.