Responsible Gambling at Rapid Casino

At Rapid we are committed to safer gambling and to keeping play under control. We want you to enjoy your time with us while staying safe, informed and in control of your account. This page explains the tools we provide, warning signs to watch for and where to find help if gambling stops being a positive activity.

Our player protection principles

We prioritise player safety, transparency and fair play. That means clear account controls, straightforward limits and prompt support when someone asks for help. We respect your choices and respond quickly to requests for time-outs or self-exclusion.

Activity-control tools

You can manage your play directly from your account. Controls are designed to be simple and effective so you can set boundaries that suit your lifestyle.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately when lowered and can be changed via account settings.

Loss limits

Loss limits let you cap net losses over a chosen period. Use these to prevent chasing losses and keep play within a set budget.

Time limits and breaks

Choose session reminders, set maximum session lengths or schedule account breaks. Short account breaks and longer cooling-off periods are available if you need time away from gambling.

Self-exclusion

If you need to stop gambling for an extended period, request self-exclusion. Self-exclusion blocks access to your account and related promotions for the agreed period. To request self-exclusion, visit your account settings or contact our support team and we will action it promptly.

How to recognise problematic behaviour

Warning signs can include spending more time or money than intended, neglecting responsibilities, borrowing to gamble, hiding activity, or feeling anxious about gambling. If you notice these changes in yourself or someone you care about, consider using the controls above and seek support.

Practical tips for staying in control

- Set and stick to preset deposit and loss limits.

- Use session reminders and take regular breaks.

- Keep gambling funds separate from everyday money.

- Avoid gambling when tired, stressed or under the influence of alcohol or drugs.

- Talk to someone you trust about your gambling habits.

Professional help and support organisations

If gambling is causing harm, seek professional support. Canadian resources include provincial health services, Gambling Therapy, Gamblers Anonymous and organisations such as the Centre for Addiction and Mental Health (CAMH) and ConnexOntario. Each province may have local helplines and counselling services - contact your provincial health service for details.

If you need assistance setting limits or requesting self-exclusion, contact our support team via live chat in your account and we will help you through the process.